Privacy Policy
Last updated: March 11, 2026
Gaurav Agarwal (doing business as Gavi Ventures) ("we", "our", or "us") operates the Gavi WhatsApp Marketing application (the "Service"). This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service.
1. Information We Collect
We collect several types of information for various purposes to provide and improve our Service:
1.1 Shopify Store Data
- Store name and domain
- Order information (order ID, items, amounts, customer details)
- Customer information (name, email, phone number)
- Product information
1.2 WhatsApp Business Data
- WhatsApp Business Account ID
- Phone number associated with your WhatsApp Business Account
- Message content and delivery status
- Conversation history with customers
1.3 Usage Data
- App usage statistics
- Feature usage patterns
- Error logs and performance data
2. How We Use Your Information
We use the collected data for the following purposes:
- To provide and maintain our Service
- To send automated WhatsApp messages on your behalf (order confirmations, shipping updates, abandoned cart reminders)
- To manage your WhatsApp conversations through our inbox feature
- To provide customer support
- To analyze usage patterns and improve our Service
- To detect, prevent, and address technical issues
3. Data Sharing and Disclosure
We do not sell your personal data. We may share your information in the following situations:
- With Meta/WhatsApp: To send messages through the WhatsApp Business API
- With Shopify: To access your store data through Shopify's API
- Service Providers: We may employ third-party companies to facilitate our Service (hosting, analytics)
- Legal Requirements: If required by law or to protect our rights
4. Data Retention
We retain your data for as long as your account is active or as needed to provide you services. You can request deletion of your data at any time by contacting us or using the data deletion feature in our app.
5. Your Rights
You have the following rights regarding your data:
- Access: Request a copy of your personal data
- Correction: Request correction of inaccurate data
- Deletion: Request deletion of your data
- Portability: Request transfer of your data
- Objection: Object to processing of your data
6. Third-Party Services
Our Service integrates with:
- Shopify: Subject to Shopify's Privacy Policy
- Meta/WhatsApp: Subject to WhatsApp's Privacy Policy
7. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.
8. Contact Us
If you have any questions about this Privacy Policy, please contact us:
- Email: hello@gaviventures.com
- Website: https://gaviventures.com